Privacy Policy

1. Who We Are

Invo Growth is a full-service digital marketing and AI solutions agency operating across the UK, USA, Dubai, and Pakistan. Our registered UK office is located at:

5 Kelsall Close, Adswood, Stockport, UK, SK3 8NS
Email: connect@invogrowth.com

We provide services including SEO, PPC advertising, social media management and advertising, content marketing, email marketing, website development, AI development, AI chatbot development, AI call receptionist services, and law firm marketing.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out a contact or enquiry form on our website, we collect your name, email address, and any details you choose to share about your project or requirements.
• Information collected automatically: When you visit our website, we may automatically collect data such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and analytics tools.
• Communications: If you email us or contact us via social media, we retain records of that correspondence.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send you updates, proposals, or information relevant to your project
• To improve our website and the quality of our services
• To analyse website traffic and understand how visitors interact with our site
• To comply with legal obligations
• To send marketing communications where you have given consent to receive them

We will never sell your personal information to third parties.

4. Legal Basis for Processing (UK & EU Users)

For users in the United Kingdom and European Union, we process your personal data under the following legal bases:

• Consent: Where you have given us clear consent to process your data for a specific purpose, such as subscribing to marketing emails.
• Contract: Where processing is necessary to fulfil a service you have requested or entered into an agreement for.
• Legitimate Interests: Where we have a legitimate business reason to process your data, such as improving our services and communicating with prospective clients, provided this does not override your rights.
• Legal Obligation: Where we are required by law to process your data.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our site is used. The types of cookies we use include:

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Used to collect anonymous data about how visitors use our site (for example, via Google Analytics).
• Marketing cookies: Used to track visitors across websites to display relevant advertising.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

We use a number of trusted third-party tools and platforms to operate our website and deliver our services. These may include:

• Google Analytics — for website traffic analysis
• Formspree — for processing contact form submissions
• Google Ads and Meta Ads platforms — for advertising campaign management on behalf of clients
• CRM and automation tools — for managing client communications and AI integrations

Each of these third parties has their own privacy policies and data handling practices. We encourage you to review them independently. We only work with third-party providers who meet appropriate standards of data protection.

7. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• With trusted third-party service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements
• Where required by law, regulation, or legal process
• To protect the rights, property, or safety of Invo Growth, our clients, or others

8. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by applicable law. Enquiry and contact form data is typically retained for up to 24 months. Client project data is retained for the duration of our working relationship and for a reasonable period thereafter for legal and accounting purposes.

You may request deletion of your data at any time by contacting us at connect@invogrowth.com.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to us processing your data for direct marketing or where we rely on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at connect@invogrowth.com. We will respond to all legitimate requests within 30 days.

10. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to contact us immediately if you believe your data has been compromised.

11. International Data Transfers

As an agency with offices in the UK, USA, Dubai, and Pakistan, data may be processed or accessed from multiple locations. Where personal data is transferred outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in accordance with applicable law.

12. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

15. Complaints

If you are unhappy with how we have handled your personal data, we would appreciate the opportunity to resolve your concerns directly. Please contact us at connect@invogrowth.com and we will do our best to address your complaint promptly and fairly.